Assertiveness Training Course

Assertive Communication

Speak Up – Express Your Opinions – Be Heard!


This Assertiveness Training Course develops assertiveness skills and improves communication with others in business situations.

Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour.

By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.

With the training this course provides, participants will know how to become more assertive and build self-confidence, which in-turn will help them to achieve greater work effectiveness and productivity.  It will give them more control in their daily activities and some strategies to overcome stressful work and life situations.

Key Components of this Assertiveness Training Course are:

  • What is Assertiveness? – A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants.
  • My Assertiveness Goals – A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness.
  • How Assertiveness Works – A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour.
  • My Assertive Rights – A review of the rights we have as individuals followed by a commitment to the rights by the participants.
  • Taking a Positive Approach – Looking at key methodology, including:
    • Giving and Receiving Compliments
    • Improving Self-Esteem
    • New Challenges to take you out of your comfort-zone into the realm of possibilities
    • Effective Communication – modelling behaviours.
  • Approaching Assertiveness – The four cornerstones of being assertive with a chance to practice these behaviours.
  • The Words You Use – Understanding  how to disclose your feelings, be clear, be persistent, empathising and working towards a wise outcome.
  • Preparing to Be Assertive – Understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions.
  • Assertive Review – An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome.

At the end of this Assertiveness Training Course participants will be able to:

  • Explain what assertiveness is and what it means for us and those around us.
  • Appreciate that everyone has rights as an individual and that you can stand by those rights.
  • Take a positive approach in communicating more effectively.
  • Improve their self-esteem.
  • Appreciate which words to use to get the most out of interactions with others.
  • Follow a set process for approaching situations in an assertive manner.
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  • Pre-course consultation to establish your objectives/outcomes.
  • Pre-requisite survey to all participants to understand their needs.
  • Content tailored to your business brand.
  • Practical exercises, scenarios & fun, challenging games.
  • Assessments & coaching to improve.
  • World-class leadership knowledge, information & references.
  • Tailored workbooks with knowledge, tips & techniques.
  • Videos of participants’ performances.
  • Post course review and feedback.
  • Peer recognition prizes.
  • Certificates of Achievement.

For more information on communication and leadership courses here: In-house business training details


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