Art of Communicating's training was perfect at taking me from a mid level manager and turning me into a leader with influence.
Kristie Drucza

I would like to pitch to my senior leaders to do this course!
Lisa Charles


I liked the interaction, group discussion and hew skills and assertiveness techniques. Course was very beneficial and well structured. Thank you.
RM - Sydney

I am writing to sincerely thank you for being a great and motivating coach and helping me build my confidence in what I consider to be my greatest fear. I've learned a lot about myself throughout the course and I appreciate the role you played in my personal development.
Natasha Emerson, AusAID

Loved all of it! The course handouts are great for reference and I feel this was an excellent course for my situation.
Sydney Assertiveness Course

I loved the course.
We were able to practice everything we learned straight away and then implement in our lives and see results!!!
I met some very nice, interesting people at the course and I am now equipped with tools to speak confidently in various work/life situations.
I have already recommended the course to my colleagues.

Iwona Abramowicz

I have thoroughly enjoyed the Art of Communicating experience because if started me on a journey of awareness of myself and what I could do.
I found the preparation of the speeches and presenting challenges made me strive to be better than ever before.

Cathy Chambers

Dynamic group facilitation! You held everyone's attention and you were sensitive to individual needs. The course was well researched, with exceptional training and it far exceeded our clients' expectations.
Debbie Tong
CRS Australia

Thanks Charmaine. You made the course enjoyable as well as teaching us the public speaking skills we aspire to.
What I liked most about the course: Very hands-on, not just reading from course material.

S Wells

Learning to assertively was extremely beneficial to me because I learnt to answer impromptu questions, be comfortable in my own skin and own my space. A sincere thank you to Charmaine. I felt really welcomed by her. She has a gift of explaining things in a way that is very understandable. I was able to see things in a different light.
The course was thorough, very interesting and honest. Everyone was involved and given time to respond.
It's helped me a lot in almost every aspect of my life.

N Khan, News Limited

More Feedback & Pictures HERE

In-House Business  Training - Assertiveness SkillsIn-House Business Training





Assertiveness Skills


Assertiveness Training provides you with the knowledge, tools, tactics and practical experience to communicate assertively.

Learn from professional communicators and experienced business women on how to overcome barriers, create positive mind-sets, build win-win relationships and confidently express what you want.


Strong foundations to learn assertiveness skills in SydneyAssertiveness Course in Sydney Objectives:

1. Develop Strong Foundations
  • Assess your assertiveness and impact
  • Define characteristics of assertive and non-assertive behaviours
  • Modes of behaviour in challenging situations
  • Map how you and others handle conflict
  • Understand emotional intelligence
  • Increase awareness and impact of social & gender differences
  • Develop a personal assertiveness growth plan
2. Communicate Assertively
  • Achieve win-win in day to day situations
  • Learn how to make and refuse requests
  • Identify and explore key barriers to effective communication
  • Understand transactional analysis techniques
  • Optimism - Got it? Get it!
  • Understand how to prepare and hold difficult conversations
  • Minimise discomfort and create positive outcomes
  • Active listening skills
  • Powerful questioning skills
  • On-going mentoring to continue using new assertive techniques
3. Apply Assertiveness Strategies to Real-Life Situations

Test, practice and improve your assertiveness skills through role plays, real-life scenarios, reviews and discussion, coaching, video with feedback.


Assertiveness TrainingLearn How to be Assertive in Real-Life Situations

Our course facilitators are highly experienced, qualified training facilitators and award-winning public speakers. [More about trainers]

They have over 15 years experience in education and the business training industry and provide a safe, friendly, supportive learning environment. [See clients' feedback]

Changing habits of a life-time, takes time and practice. That is why this course begins with a pre-course webinar before the course. Then the practical course runs over 2 days, with a week in between for you to review and practice your skills.

On the first day you will learn assertiveness tools and techniques and on the second day you will have more practice to reinforce and embed your assertiveness skills.

This course includes:

  • Pre-course webinar - Introduction, foundation, assessment of skills
  • Practical hands-on experience - with role plays, real-life scenarios
  • Video feedback - and personal coaching
  • Small classes - friendly, enthusiastic, supportive environment
  • Assertiveness training workbook - capture your plans
  • Certificate of achievement - upon completing full course
  • See more details of this course here


Learn to be Assertive

Stand your ground and feel assuredStand your ground, think clearly & feel assured when under pressure

Express your ideas and feelingsExpress ideas and feelings in an open, direct, honest manner

Master body languageMaster body language and steady eye contact

Compassion, understanding, clarityGain deeper understanding & compassion for self & others

Think positivelyThink positively - develop healthy, robust self-esteem

Improve careerImprove your business, relationships and your career

Improve careerSpeak up, make a difference and contribute the real you to the world!


See details of the Assertiveness Training Course

See session details of the Assertiveness Training Course here



Satisfaction GuaranteedSatisfaction Guaranteed

We are confident our training methods produce results and provide a full money-back guarantee, if you are not completely satisfied.