Learn how to deliver constructive criticism for business successIn-House Business Training




Constructive Criticism Training

Learn how to deliver constructive criticism for business success.



  • Understand how to prepare and plan for an effective meeting
  • Understand how to use active listening and body language to uncover move about the situation
  • What to do and what not to do during the session
  • Process to follow to make sure changes occur and progress is made


Course Outline:


Giving Feedback - When Should It Occur?
  • Repeated Events or Behaviour
  • Breach's in Company Policy
  • When Informal Feedback has not Worked
  • Immediately After the Occurrence
  • Case Study
  • Review Questions
Preparing and Planning
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
  • Review Questions
Choosing a Time and Place
  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Has to be Face to Face
  • Create a Safe Atmosphere
  • Case Study
  • Review Questions
During the Session (I)
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
  • Review Questions
Setting Goals
  • SMART Goals
  • The Three P's
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
  • Review Questions
Diffusing Anger or Negative Emotions
  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Try to Avoid "You Messages"
  • Case Study
  • Review Questions
What Not to Do
  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
  • Review Questions
After the Session (I)
  • Set a Follow-up Meeting
  • Make your Self Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Case Study
  • Module Ten: Review Questions
After the Session (II)
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is not Seen, Then What?
  • Case Study
During the Session (II)
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Keep Emotions in Check
  • Case Study
  • Review Questions

In-House Training includes:

  • Consultations with HR or business manager to understand your training needs
  • Pre-course contact with all participants to understand their current situation and what they personally want to achieve from the training.
  • Constructive Criticism Training Workbook and Manual - loaded resources & information
  • Practical, action-packed training - friendly, supportive, positive
  • Video feedback and personal coaching
  • Certificate of Achievement - upon completing full training course
  • Feedback from participants – to help you understand the impact of the course and the action plans they commit to moving forward.
Optional extras:

Pre-course Webinar to prepare the participants; Discuss their goals; Set their intention for the training.

Post-course Webinar to follow-up on the training and make sure improvements are being actioned; Ensure they achieve their goals; Give management a chance to recognise their achievements.



Request a proposal for In-House Training Request an In-House Training Program for Your Company

We offer you innovative, tailored training programs to suit your business needs and will conduct the training at your premises or preferred location.

Contact us via phone: 0401 059 934 or email: training@artofcommunicating.com.au

Advise us of your training requirements, number of participants, location, and training time.

We will then quickly send a proposal to you for your consideration. Thank you.

C. A. Burke
Training Director
Art of Communicating