Caring for our customers is vital to the survival of most companies, without customers we do not exist. This Caring For Customers Course enables your team to understand the importance of customer care to enhance their reputation and grow your business.
During this short training course your team will explore how they should deal with customers in their everyday contact to improve their customers perception of your organisation. They will also contribute to setting up good customer care systems and practices.
Caring for Customers Course Content:
- Know who the customers are and why they choose to use you
- Find out what their needs are
- Asking questions and listening to their needs
- Offer products and services that satisfy customer needs
- Make it easy for customers to do business with us
- Be efficient and know the products and services
- Continually measure performance and implement improvements through customer feedback
- Set up and use good customer care systems and practices