Care for Customers Course

Care for Customers

Short Course for Business

OVERVIEW

Caring for our customers is vital to the survival of most companies, without customers we do not exist. This Caring For Customers Course enables your team to understand the importance of customer care to enhance their reputation and grow your business.

During this short training course your team will explore how they should deal with customers in their everyday contact to improve their customers perception of your organisation.  They will also contribute to setting up good customer care systems and practices.

Caring for Customers Course Content:

  1. Know who the customers are and why they choose to use you
  2. Find out what their needs are
    1. Asking questions and listening to their needs
    2. Offer products and services that satisfy customer needs
  3. Make it easy for customers to do business with us
    1. Be efficient and know the products and services
  4. Continually measure performance and implement improvements through customer feedback
  5. Set up and use good customer care systems and practices
OBJECTIVES

By the end of this course participants will be able to:

  • Identify various customer care issues.
  • State how to make a good impression on customers.
  • Describe why a customer would choose to use your services.
WHAT’S INCLUDED

In-house business training includes:

  • Pre-course consultation with you to establish your objectives/outcomes.
  • Course is tailored to your specific requirements, people’s abilities and timing.
  • Pre-requisite survey to all participants to understand their needs before the course.
  • Content designed to match your business brand.
  • Practical exercises, scenarios & fun, challenging games.
  • Assessments, feedback, discussion & coaching to improve.
  • World-class information, references & demonstrations.
  • Professional workbooks with knowledge, tips & techniques.
  • Videos of participants’ performances (if required)
  • Post course analysis, review and feedback provided.
  • Fun, peer recognition prizes & challenges (if appropriate)
  • Certificates of Achievement.

100% guarantee    100% Satisfaction Guarantee included.

For more information on communication and leadership courses – See In-house business training details

Call Now

CALL NOW to discuss ideas:
p: 0401 059 934
training@artofcommunicating.com.au