Care for Customers Course

Care for Customers

Short Course for Business


Caring for our customers is vital to the survival of most companies, without customers we do not exist. This Caring For Customers Course enables your team to understand the importance of customer care to enhance their reputation and grow your business.

During this short training course your team will explore how they should deal with customers in their everyday contact to improve their customers perception of your organisation.  They will also contribute to setting up good customer care systems and practices.

Caring for Customers Course Content:

  1. Know who the customers are and why they choose to use you
  2. Find out what their needs are
    1. Asking questions and listening to their needs
    2. Offer products and services that satisfy customer needs
  3. Make it easy for customers to do business with us
    1. Be efficient and know the products and services
  4. Continually measure performance and implement improvements through customer feedback
  5. Set up and use good customer care systems and practices

By the end of this course participants will be able to:

  • Identify various customer care issues.
  • State how to make a good impression on customers.
  • Describe why a customer would choose to use your services.
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In-house business training includes:

  • Pre-course consultation to establish your objectives/outcomes.
  • Pre-requisite survey to all participants to understand their needs.
  • Content tailored to your business brand.
  • Practical exercises, scenarios & fun, challenging games.
  • Assessments & coaching to improve.
  • World-class leadership knowledge, information & references.
  • Tailored workbooks with knowledge, tips & techniques.
  • Videos of participants’ performances.
  • Post course review and feedback.
  • Peer recognition prizes.
  • Certificates of Achievement.

For more information on communication and leadership courses here: In-house business training details

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P: 0401 059 934