Communication courses - In-House Business Training

Communication Courses

Do your employees know how to speak up confidently about your product or service? 
Have they built strong, trustworthy relationships with one another and your customers?
Do they need to know how to negotiate, hold difficult conversations, or run effective meetings?

Communication Courses Improve Productivity and Results

Communication courses are available to assist your teams to speak up confidently, and present information effectively, which dramatically increases the results, motivation, and productivity in your business.

Good communication is the basic requirement of all business. When communication fails it causes disasters internally and externally. When communication flows effectively, you are able build a business environment of which to be proud!

Be Trained by the Best!

Our communication courses are conducted by enthusiastic, supportive, dedicated trainers who, over the past 15 years, have successfully delivered many professional training experiences across a wide variety of companies in government, finance, travel, technology, construction & professional services.  (see more About Us)

In-House Business Training

The following Communication Courses can be tailored directly to your specific objectives.  They can be delivered in-house at your business premises, or at an alternative venue, if desired.

Please see more information on business training here:  In-House Business Training.

Contact us to discuss COMMUNICATION COURSES for your business
P:  0401 059 934

Assertiveness training - In-house business training, Sydney, Canberra, Hobart
Assertiveness in Action
1-day course

Assertiveness – what it is and what it means.
Appreciate your rights and others.
Improve self-esteem & interaction.
Approach challenges more assertively.

Short Course - Your Body Speaks - Body Language Skills
Body Language at Work
Short Course

Understand body-language and the elements that construct meaning to the words you use and the actions you display.  Improve body-language to make sure you are conveying the right message.

Customer care training short course, Sydney, Canberra, Hobart
Care for Our Customers
Short Course

Identify various customer care issues. Know who your customers are, why they choose you, how to make a good impression on customers and know why they would choose to use your services. 

Coaching Skills for Managers Training
Coaching for Success
1-day course

How coaching works in practical terms.
Time to use coaching for best effective.
Coaching to get results at work.
Positive questioning & listening techniques that get the best results.

Collaboration Training - Short course for in-house business training
Collaboration at Work
Short Course

Define collaboration, its key characteristics and practice, the benefits for individuals and the organisation.  Address the pitfalls to working collaboratively and build an effective collaborative process. 

Difficult Conversations Training - Sydney, Canberra, Hobart
Conducting Difficult Conversations
1-day course

Process to structure & prepare effectively.
Overcome personal communication barriers.
Manage awkward behaviours & personalities.
Effective listening & questioning techniques.

Coaching at Work Training - Short Course, Sydney, Canberra, Hobart
Effective Coaching for Success
Short Course

Identify the definition of coaching. Recognise the benefits of coaching at work. State the various skills required to coach effectively, and the importance of effective questioning, listening and feedback techniques. 

How to Give Feedback training
Give and Receive Feedback
Short Course

Understand the importance of giving and receiving feedback.  Identify how to give positive and constructive feedback, and use various models to effectively deliver feedback. 

How to Begin and Close a Presentation Powerfully - Short Course in Sydney, Canberra, Hobart
Introduction to Presentation Skills 
Short Course

Understand how to overcome initial fears of public speaking by beginning a speech with a powerful opening, establishing connection with your audience, and delivering a compelling close. 

Short Courses on How to Lead Meetings Effectively
Lead Effective Meetings
Short Course

Learn to control meetings to ensure they are productive, time-bound, have clear objectives, an effective agenda, and actions are assigned & recorded.  This course will show you how to open, conduct and close meetings effectively. 

Listening Skills for Business Course
Listening Skills for Business
Short Course

Make sense of and improve understanding when in conversation with another person.  Deeping your connection and perceive the meaning behind their words.

Managing Difficult Behaviours Course - Art of Communicating
Managing Difficult Behaviours
1 or 2-day course

Attitudes and the behavioural cycle.
Understand & manage your own experience.
Root causes of tension & common triggers.
How to defuse & calm situations.
Individual coaching & attention available.

Art of Negotiation course - in-house business training - Sydney, Canberra, Hobart
Negotiation Skills
2-day course

Prepare & structure negotiations
Set your boundaries – BATNA
Be aware of negotiation tactics.
Tools to negotiate well & build business.
Practice with business-related scenarios.

Persuasive Business Presentations Course - Sydney, Canberra, Hobart
Persuasive Business Presentations
2-day course

Techniques to persuade & influence.
Open powerfully & deliver a compelling close.
Build rapport, establish credibility & trust.
Improve body-language, voice & delivery.


Power of Influence Course - Art of Communicating
Power of Influence
1-day course

Principles of influencing other people and the role of power when being influential.
Understand your preferred influencing style.
Identify barriers and enablers to influencing.
Demonstrate the impact you have on others.

Public Speaking Course - In-house business training Sydney, Canberra, Hobart
Public Speaking Presentation Techniques
1-day course

World-class stage presentation techniques.
Improve body language & vocal expression.
Walk the stage with purpose & confidence.
Professional use of props, notes, lectern, mic.
Eliminate death by PowerPoint.

Speak with confidence workshop - In-house business training, Sydney, Canberra
Speak With Confidence in Business
5 x 3 hr sessions

Communicate successfully in business.
Create & deliver 5 effective presentations.
Respond assertively to Q&A.
Improve body language & expression
Develop business & personal confidence

Successful Sales Skills Training - Short Course
Successful Selling Skills
Short Course

In this short course you will identify the key 4 elements of a simple, reliable, selling skills process. Then recognise the benefits of using this approach for both yourself and your customers. 

telephone sales training Sydney, Canberra, Hobart
Successful Telephone Sales
1-day course +post course assignment

Structured calls & effective sales methods.
Improve communication over the phone.
Present product/service for customer to buy.
Overcome objections, Get past gatekeepers.
Know how to close the sale.

Your Body Speaks!
1-day course

Assess & improve your body language and vocal expression.
Understand high & low-value body-language signals to improve rapport & connection with others. Read non-verbal cues in business situations.


Contact us to discuss Communication Courses for your business
P:   0401 059 934