Crisis Management Training Course - Sydney, Canberra, Hobart

Crisis Management Training

Communicate Effectively in a Crisis

OVERVIEW

Crisis Management Training is designed to help you set up processes and strategies to manage situations that threaten to harm people or property, disrupt business, negatively impact your organisation, or damage its reputation.

The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.

The Benefits of Crisis Management Training:

  • Identify the crisis vulnerability of your organisation.
  • Put measures in place to limit the chance of a crisis occurring.
  • Create a clear strategy for dealing with crisis when it happens.
  • Improve their understanding of the impact of a crisis and how to mitigate it.
  • Communicate with key stakeholders quickly and efficiently, to ensure damage limitation.
  • Manage the relationship with customers and the media effectively.
  • Ultimately these crisis management training course materials allow you to develop procedures and plans that leave your organisation better able to cope with crisis and potentially avoid them all together.

This crisis management training provides you with the skills and knowledge needed to deal with crisis when they occur. They look at methods of planning for crisis management; anticipating and avoiding crisis wherever possible, whilst helping them manage the organisation’s reputation both online and in the more traditional sense.

The Key Components of this Crisis Management Training includes:

  • Types of Crisis – An examination of the types of crisis that can befall an organisation with an activity that begins to identify the crisis that could be specific to the participant’s organisation. This is an excellent starting point to help participants understand the potential for crisis within their organisation and what vulnerabilities there are.
  • Stakeholder Identification & Analysis – Crisis management is all about keeping stakeholders informed and engaged while mitigating the impact of the crisis on them. This session helps identify who the stakeholders are, how they need to be kept informed during a crisis and mapping the relationship.
  • Crisis Prevention – The best way to manage a crisis is to avoid it altogether. This section covers the different audit reviews an organisation should make. It also provides a structured audit review checklist document and allows the participants to practice its use. Where an audit review document already exists, the participants will be encouraged to review their own version.
  • Crisis Planning – Participants are provided with a structured list of the contents of a full crisis planning document, which explains each requirement, what should be included and why. They are also tested on this knowledge through key questions aimed at their understanding.
  • Crisis Strategy Checklist – This is a key document that should be included in with the crisis planning documentation. We provide this and review how to use it and what the benefits are.
  • Crisis Response – When crisis occurs, it’s imperative that employees know how to respond. This session looks at the key elements to an effective crisis response.
  • Demonstrating Credibility – Using a simple process to identify what to say and how to say it.
  • Dealing with the Media – A key set of considerations to make when dealing with the media and a review of the alternatives to talking to the media.
  • Internal Communication – A key element that is often overlooked. Employees are a key stakeholder and should be kept informed during a crisis. Here we explain how.
  • Creating a Crisis Message – Providing a full description of the methodology behind formulating a crisis message, followed by a chance to create their own crisis message and review its effectiveness.
  • Crisis Recovery – What to do after the crisis has abated. Identifying the damage, knowing what steps to take next and taking a post-crisis review. This document is provided and participants get the chance to review and practice with this.
  • Online Reputation Management – Managing damaging information provided over the internet, dealing with social media and its influence and managing online threats to your organisation.
  • Crisis Practice – Case Study – Bringing all the skills together in an exploration of the crisis management process through the eyes of an organisation that went through this. A chance for participants to test their knowledge, consider their approach and practice ideas in a safe environment.
OBJECTIVES

At the end of this Crisis Management Training you will be able to:

  • Plan, anticipate and avoid crisis where possible.
  • Manage the reputation of your organisation when crisis occurs.
  • Respond appropriately to crisis.
  • Address issues of online reputation.
  • Create a corporate crisis management strategy process – who does what, when. etc.
  • Develop tools that will help support your crisis management plan.
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IN-HOUSE BUSINESS TRAINING INCLUDES:

 

  • Pre-course consultation to establish your objectives/outcomes.
  • Pre-requisite survey to all participants to understand their needs.
  • Content tailored to your business brand.
  • Practical exercises, scenarios & fun, challenging games.
  • Assessments & coaching to improve.
  • World-class leadership knowledge, information & references.
  • Tailored workbooks with knowledge, tips & techniques.
  • Videos of participants’ performances.
  • Post course review and feedback.
  • Peer recognition prizes.
  • Certificates of Achievement.

For more information on communication and leadership courses – See In-house business training details

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to discuss ideas:
training@artofcommunicating.com.au
M: 0401 059 934