Difficult Conversations Course - Sydney, Canberra, Hobart

Conducting Difficult Conversations


This Conducting Difficult Conversations Course helps you improve your abilities in communicating difficult messages so that you don’t feel so awkward and uncomfortable.
It will help you identify the best method of communicating to difficult individuals, and enable you to improve your communication and confidence through practical application.

Conveying Difficult Messages

Everyone is required to communicate a difficult message at some point in their career. How this message is received is dependent on many factors, and the outcome of a poorly delivered message can be catastrophic for your business.

This training ensures you are equipped to deliver difficult messages, share common understandings and find the best solutions. 

This Conducting Difficult Conversations Course Course Includes:

Methods of Communication and How Best to Use Them – This interactive session looks at the different messages that you might be required to deliver, then consider the best method of communicating that message.

Preparing to Communicate:

  • What People Want – The five elements that the receiver of a difficult message needs satisfied and how to meet them.
  • Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.
  • Internal Statements – Examining our internal statements and how your thoughts affect your actions. What to do to overcome this.
  • Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.

Facilitation Skills – Playing the role of facilitator as opposed to simply ‘presenting’ information for a more effective approach.

Preparation for Communication – A suitable scenario will be offered for you to have the chance to use the skills learnt to prepare for communicating a difficult message.

Communication Practice & Review – Practicing communicating a difficult message with peer review is also included.


At The End Of This Course And You Will Be Able To:

  • Identify the best method of communicating for the topic
  • Prepare and structure effectively in order to communicate a difficult message
  • Use techniques to overcome personal barriers to communicating difficult messages
  • Manage awkward behaviours and difficult personalities
  • Facilitate effective communication sessions
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This Training Course Includes:

  • Pre-course consultation to establish your objectives/outcomes.
  • Pre-requisite survey to all participants to understand their needs.
  • Content tailored to your business brand.
  • Practical exercises, scenarios & fun, challenging games.
  • Assessments & coaching to improve.
  • World-class leadership knowledge, information & references.
  • Tailored workbooks with knowledge, tips & techniques.
  • Videos of participants’ performances.
  • Post course review and feedback.
  • Peer recognition prizes.
  • Certificates of Achievement.

For more information on communication and leadership courses here: In-house business training details

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