Emotional Intelligence at Work Course - Sydney, Canberra, Hobart

Emotional Intelligence at Work

Essential Training for People in Business


This Emotional Intelligence at Work Course is suitable for everyone in your organisation.  When people are constantly working in collaboration with others or individually on projects, being emotionally intelligent plays a huge role in the outcome of interactions, sales, negotiations and performance.

With greater self awareness of their emotions and the ability to empathise and understand other people’s emotional state, your team will perform better in the workplace. In other words being emotionally intelligent makes a real difference to performance and, therefore, profit.

Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits and should be an essential element of any staff development programme:

  • Managers and supervisors are better able to maintain a positive work environment.
  • Sales and buying staff are better able to influence outcomes in your favour, particularly when handling difficult prospects or tough negotiations.
  • Customer facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive affect on customer loyalty and retention.
  • Staff in general are better equipped to handle the ever-increasing pressures of a modern workplace.

The 5 Domains of Emotional Intelligence at Work

What is Emotional Intelligence? 

  1. Self-Awareness – Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.
  2. Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.
  3. Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
  4. Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
  5. Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally; reviewing ways of further improving relationships using emotional intelligence.



At the end of this Emotional Intelligence at Work Course you will be able to:

  • Be aware of emotions and the impact they have on your performance.
  • Recognise and understand emotions in others and how to adapt your behaviour to suit.
  • Regulate your emotions and so enhance performance.
  • Handle and inspire emotion in others.
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  • Pre-course consultation to establish your objectives/outcomes.
  • Pre-requisite survey to all participants to understand their needs.
  • Content tailored to your business brand.
  • Practical exercises, scenarios & fun, challenging games.
  • Assessments & coaching to improve.
  • World-class leadership knowledge, information & references.
  • Tailored workbooks with knowledge, tips & techniques.
  • Videos of participants’ performances.
  • Post course review and feedback.
  • Peer recognition prizes.
  • Certificates of Achievement.

For more information on communication and leadership courses – See In-house business training details

to discuss ideas:
M: 0401 059 934