Listening Skills
Short Course for Business
OVERVIEW
The ability to communicate effectively is essential in business and this Listening Skills Course will underpin your ability to be a great communicator.
Being able to listen effectively is so important for business success, and developing relationships with clients and team members. It also makes you stand out as a throughtful, considerate leader.
Key Components of the Listening Skills Course include:
- Why are listening skills important? – Participants discuss why good listening skills are so important.
- Hearing and Listening – We consider the difference between hearing and listening
- Sweet Tasty Orange – Participants take part in a lively activity to help demonstrate some of the key reasons why we can fail to listen effectively
- Simple Listening Technique – Participants are provided with a simple and effective approach to effective listening.
- Types of Information – This builds on the simple listening technique by considering the three types of information we will hear if we listen effectively.
- Listening Activity – Participants pair up and are given the opportunity to practice the simple listening technique and receive and provide feedback to each other.
- Active Listening Skills – Taking the principles of the simple listening technique and developing it with a structure for active listening skills.
OBJECTIVES
During this Listening Skills Course you will be given the tools to:
- Explain why listening skills are important
- Identify key reasons why you can fail to listen effectively
- Understand how to build rapport and a stronger connection with others.
- Adopt simple techniques they can always use to ensure that you listen effectively and build better relationships.
Satisfaction Guaranteed
IN-HOUSE BUSINESS TRAINING INCLUDES:
- Pre-course consultation to establish your objectives/outcomes.
- Pre-requisite survey to all participants to understand their needs.
- Content tailored to your business brand.
- Practical exercises, scenarios & fun, challenging games.
- Assessments & coaching to improve.
- World-class leadership knowledge, information & references.
- Tailored workbooks with knowledge, tips & techniques.
- Videos of participants’ performances.
- Post course review and feedback.
- Peer recognition prizes.
- Certificates of Achievement.
For more information on communication and leadership courses here: In-house business training details