This Managing Difficult Behaviours Course is suitable for those who need to deal with ‘difficult’ behaviours, or have been placed in situations where they have to influence and adapt to other people.
The course improves self-awareness and will help develop the communication skills of anyone that attends.
Our current work environments places many demands on managers, including the need to treat ‘difficult’ employees with the same care and respect afforded to those who are less demanding.
Recognising and understanding the cause or causes of these behaviours, and the self-awareness of your own behaviour and its impact, are vital in the fight to create a working environment where everyone is treated equally and are afforded the same opportunities.
This Managing Difficult Behaviours Course materials will provide you with both the knowledge to appreciate the reasoning behind what we might consider difficult behaviour, as well as the communication tools to manage and overcome difficult behaviours in the workplace.
This communication training course on Managing Difficult Behaviours is highly interactive and has many activities that engage the participants throughout.