Managing difficult behaviours at work course - Art of Communicating

Managing Difficult Behaviours

Communication Course for Business


This Managing Difficult Behaviours Course is suitable for those who need to deal with ‘difficult’ behaviours, or have been placed in situations where they have to influence and adapt to other people.

The course improves self-awareness and will help develop the communication skills of anyone that attends.

Our current work environments places many demands on managers, including the need to treat ‘difficult’ employees with the same care and respect afforded to those who are less demanding. 

Recognising and understanding the cause or causes of these behaviours, and the self-awareness of your own behaviour and its impact, are vital in the fight to create a working environment where everyone is treated equally and are afforded the same opportunities.

This Managing Difficult Behaviours Course materials will provide you with both the knowledge to appreciate the reasoning behind what we might consider difficult behaviour, as well as the communication tools to manage and overcome difficult behaviours in the workplace.

This communication training course on Managing Difficult Behaviours is highly interactive and has many activities that engage the participants throughout.

Key components of the Managing Difficult Behaviours Course include:

  • Issues, Causes & Consequences of Difficult Types – A look at how issues arise and our own part in this.

  • Difficult Behaviour Types – A review of the different types we are likely to come up against and how we might deal with them.

  • About You – Acknowledging that our own behaviour plays a part in how others respond.

  • Our Two Minds – A look at our rational and emotional mindsets, how they work and how we can face an ’emotional hijack’ at times.

  • Stimulus & Response – Demonstrating that we do have the ability to choose our response and ultimately influence the outcome of communication.

  • Attitude & Behaviour Cycle – How our attitude affects our behaviour and in turn other peoples attitude and behaviour.

  • Triggers – Determining what ‘sets people off’ and how to avoid the pitfalls.

  • Barriers to Communication – A look at the barriers to communication, whether a discussion is based on fact or feeling and choosing the best behavioural approach to deal with each.

  • Managing Expectations (Emotional Bank Account) – Building a positive basis for relationships and so improving communication with all.

  • Defusing & Calming – Looking at how situations escalate and methods of ensuring communication takes place from a positive position.

  • Managing Behaviour Practice – A chance to put all the tools learnt into practice with a full review of the approach.

Managing Difficult Behaviours Course

Do you have people with challenging behaviours at your office?

Please contact us to discuss in-house business training now:
M: 0401 059 934


By the end of this course participants will be able to:

  • Identify the root causes of tension in the workplace.
  • Recognise common triggers and inhibitors of behaviour.
  • Appreciate the Stimulus-Response model and how to adapt to it.
  • Explain the attitude and behaviour cycle and relate it to your own experience.
  • Understand and apply behaviours for defusing/calming situations.

In-house business training includes:

  • Pre-course consultation with you to establish your objectives/outcomes.
  • Course is tailored to your specific requirements, people’s abilities and timing.
  • Pre-requisite survey to all participants to understand their needs before the course.
  • Content designed to match your business brand.
  • Practical exercises, scenarios & fun, challenging games.
  • Assessments, feedback, discussion & coaching to improve.
  • World-class information, references & demonstrations.
  • Professional workbooks with knowledge, tips & techniques.
  • Videos of participants’ performances (if required)
  • Post course analysis, review and feedback provided.
  • Fun, peer recognition prizes & challenges (if appropriate)
  • Certificates of Achievement.

100% guarantee    100% Satisfaction Guarantee included.

For more information on communication and leadership courses – See In-house business training details

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CALL NOW to discuss ideas:
P: 0401 059 934