At Art of Communicating, we value clarity, respect, and transparency in our training services. Please review the following terms and policies before registering for a course. By booking with us, you agree to the conditions outlined below.

1. Booking & Payments

Early-Bird Bookings
To receive the early-bird discount, your booking must be completed and received by the date specified for each course.

Booking Confirmation
Once your booking has been received, you will receive confirmation 7 days before the course start date, including course details and instructions.

Payments
All payments are processed at the time of booking. A tax receipt will be sent via email.

2. Cancellations & Refunds

Cancellations by Participants

• Cancellations made at least 5 days (120 hours) before the course start date will receive a full refund.
• Cancellations made within 5 days (120 hours) of the start date will incur a 30% fee to cover venue and administration costs.
• Cancellations within 3 days (72 hours) of the course start date are non-refundable as costs for venue, trainer, and materials will already have been committed.
• You may nominate a substitute participant to attend in your place at no additional charge.

Cancellations by Art of Communicating
If a course is cancelled or rescheduled due to insufficient numbers or unforeseen circumstances, you will be offered an alternative training option. If the alternative is unsuitable, you will receive a full refund.
Art of Communicating is not responsible for any travel, accommodation, or other costs incurred by participants in the event of a course cancellation or rescheduling.

3. Guarantee

Our training is designed to provide practical tools and techniques you can apply immediately. However, individual outcomes depend on each participant’s effort and application. While we guarantee the quality of our training delivery, we cannot guarantee specific personal or professional results.

4. Intellectual Property

All training materials, course content, and resources provided remain the intellectual property of Art of Communicating. Materials are provided for personal use only and may not be copied, shared, distributed, or used for commercial purposes without prior written consent.

5. Code of Conduct

We are committed to creating a respectful and supportive learning environment. Participants are expected to:

• Treat the trainer and fellow participants with courtesy and respect.
• Participate in discussions and exercises in a constructive manner.
• Refrain from disruptive or inappropriate behaviour.

Art of Communicating reserves the right to remove any participant whose behaviour is disruptive or disrespectful, without refund.

6. Privacy Policy

At Art of Communicating, we respect and protect your privacy.

What We Collect
When you book a course or join our mailing list, we may collect your name, email address, phone number, and payment details.

How We Use Your Information
We use your information to:

• Process your booking and payment.
• Communicate with you about course details, updates, and related services.
• Provide you with resources or updates you have requested.

How We Protect Your Information
Your information is kept secure and is never sold, rented, or shared with third parties, except where required to process payments or comply with the law.

Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at: info@artofcommunicating.com.au