Many professionals in Sydney find themselves holding back in meetings, avoiding difficult workplace conversations, and struggling to assert themselves when it matters most.
Over time, these challenges can leave you feeling overlooked, misunderstood, or even held back in your career and relationships — and the impact can be significant.
The Assertive Communication Course in Sydney, built on our 5C Framework™, is a structured approach to developing confident, professional communication through five essential foundations: Clarity, Composure, Connection, Courage and Commitment.
Through practical, experiential training, you will learn to assert yourself with confidence, manage dominant personalities, and strengthen your presence in workplace discussions.
This communication skills training goes beyond theory — it creates measurable growth in confidence, composure and influence.
Discover your communication style and build rapport effectively.
Leverage your Top 5 Strengths to enhance your professional expression.
Understand your values, priorities, and emotional triggers to respond with composure.
Gain confidence to speak up in meetings and discussions.
Deliver your message clearly, concisely, and with purpose.
Increase trust, credibility, and influence.
Set boundaries and foster healthier professional relationships.
Prepare for and navigate challenging conversations.
Address conflict with confidence and professionalism.
Use vocal and non-verbal skills to command attention.
Enhance career growth and leadership opportunities.
Participants are provided with self-reflection activities to complete and bring to the workshop:
Build awareness of how you communicate and where you can grow
Understand why effective communication is critical in the workplace
Identify your current communication challenges and development opportunities
Identify and Express Your Unique Strengths, Values & Self-Leadership
Clarify who you are and how you lead yourself
Complete the online Top 5 Strengths assessment through Gallup (included in this course)
Explore your top five strengths and learn how to confidently articulate how they add value at work
Define your core values and understand how they shape your priorities and decision-making
Assess five key components of self-leadership and identify practical actions for growth
Communicate with confidence, clarity and respect
Understand the core principles of assertive communication
Recognise the difference between passive, aggressive and assertive behaviours
Learn how to respond — not react — in challenging situations
Challenge Limiting Beliefs & Strengthen Boundaries
Shift the thinking that holds you back
Identify and release self-limiting beliefs that undermine your confidence
Strengthen personal boundaries and communicate them clearly
Reframe difficult situations with a more empowered mindset
Manage Mindset & Maintain Composure
Stay steady under pressure
Recognise how emotions can hijack thinking and behaviour
Develop practical strategies to remain calm and composed in high-pressure moments
Build the mental discipline to speak with clarity.
Communicate with awareness, adaptability and intention
Complete a D.I.S.C. behavioural style assessment
Identify your natural communication style and its strengths
Adapt your approach to effectively manage and influence different personalities
Body Language & Non-Verbal Communication
Align your presence with your message
Understand the impact of posture, gestures, eye contact and professional presence
Recognise how non-verbal signals influence trust, credibility and authority
Ensure your body language reinforces — not undermines — your message
Express Your Opinion & Stand Your Ground
Communicate with clarity and conviction
Structure your ideas so they are clear and persuasive
Express your values and priorities with confidence
Practise holding your position respectfully in challenging conversations
Refine your approach through guided feedback and repetition
Deliver Constructive Feedback
Support growth while strengthening relationships
Provide feedback that is clear, respectful and improvement-focused
Navigate sensitive conversations with professionalism
Strengthen Self-Awareness & Active Listening
Build trust through intentional attention
Develop techniques for truly hearing and understanding others
Respond with empathy to strengthen rapport and connection
Increase awareness of how your communication impacts others
Handle Criticism with Confidence
Respond without defensiveness or self-doubt
Recognise four different forms of criticism
Distinguish between constructive feedback and unhelpful commentary
Develop strategies to respond calmly, clearly and professionally
Address issues directly and respectfully
Prepare effectively for confrontation, workplace disagreements and misunderstandings
Structure challenging conversations for clarity and resolution
Maintain composure under pressure
Contribute Your Ideas in Meetings
Speak with clarity and impact
Structure your thoughts so they are concise and purposeful
Build the confidence to contribute ideas at the right moment
Communicate in a way that influences decisions
Ask Assertively for What You Want
Make clear requests without controlling others
Formulate direct, respectful requests
Apply the D.E.S.O. Assertive Request Script
Strengthen your ability to negotiate needs and expectations
Stay on Track & Get to the Point
Communicate with focus and discipline
Use the T.I.K. (Topic, Intent, Key Issue) framework to streamline conversations
Eliminate tangents and unnecessary detail
Keep discussions aligned to outcomes and decisions
Embed new skills into your everyday work
Set personal goals for ongoing growth and communication mastery
Create actionable steps to apply new skills in daily work life
Schedule three follow-up group coaching sessions to reinforce learning and track progress
At the end of the course, we offer all participants three group coaching sessions via Zoom to review, reflect and support your growth. (1.5 hours each)
Coaching 1 – Personalised Communication Audit
Review key takeaways from the course and how you have applied skills to real-world work situations.
Identify your biggest communication strengths and gaps (e.g., confidence in meetings, clarity in presentations, handling difficult conversations).
Set tailored goals for improvement using course frameworks (T.I.K., G.P.S., BLUF, etc.).
Coaching 2 – Real-World Application & Feedback
Practice applying new communication tools to actual scenarios you may be facing (e.g., preparing for a meeting, structuring an email, handling a challenging stakeholder).
Receive live coaching, group discussion & feedback to improve clarity, conciseness, and presence.
Reaffirm strategies for speaking with authority, maintaining confidence under pressure, and staying concise.
Coaching 3 – Integration & Next-Level Confidence
Consolidate progress by reviewing what’s changed and what’s working well.
Share your personal action plan to the group to commit to building confidence and communication impact beyond the sessions.
Celebrate wins and lock in long-term communication habits.
Charmaine Burke is the Founder and Training Director of Art of Communicating, with over 17 years’ experience helping professionals build confidence in public speaking, workplace communication, and leadership presence.
Her career spans the corporate world and entrepreneurship — having created three successful businesses — giving her unique insight into how passivity, aggressiveness, and communication challenges can impact careers, relationships, and organisations.
She has worked with professionals across corporate and government sectors who are capable, intelligent — yet often hold back in meetings or difficult conversations.
Rather than teaching surface-level techniques, Charmaine developed the 5C Framework™, a structured approach to building confidence from the inside out. Her work focuses on strengthening Clarity, Composure, Connection, Courage and Commitment so that communication becomes grounded, natural and sustainable.
Participants value her calm presence, deep listening, and ability to create safe yet challenging spaces where genuine growth occurs.
Or register by phone: 0401 059 934 – Thank you
We are confident our training methods produce results. If you are not completely satisfied, we provide a full money-back guarantee.
At Art of Communicating, we value clarity, respect, and transparency in our training services. Please review the following terms and policies before registering for a course. By booking with us, you agree to the conditions outlined below.
Early-Bird Bookings
To receive the early-bird discount, your booking must be completed and received by the date specified for each course.
Booking Confirmation
Once your booking has been received, you will receive confirmation 7 days before the course start date, including course details and instructions.
Payments
All payments are processed at the time of booking. A tax receipt will be sent via email.
Cancellations by Participants
Cancellations by Art of Communicating
If a course is cancelled or rescheduled due to insufficient numbers or unforeseen circumstances, you will be offered an alternative training option. If the alternative is unsuitable, you will receive a full refund.
Art of Communicating is not responsible for any travel, accommodation, or other costs incurred by participants in the event of a course cancellation or rescheduling.
Our training is designed to provide practical tools and techniques you can apply immediately. However, individual outcomes depend on each participant’s effort and application. While we guarantee the quality of our training delivery, we cannot guarantee specific personal or professional results.
All training materials, course content, and resources provided remain the intellectual property of Art of Communicating. Materials are provided for personal use only and may not be copied, shared, distributed, or used for commercial purposes without prior written consent.
We are committed to creating a respectful and supportive learning environment. Participants are expected to:
Art of Communicating reserves the right to remove any participant whose behaviour is disruptive or disrespectful, without refund.
At Art of Communicating, we respect and protect your privacy.
What We Collect
When you book a course or join our mailing list, we may collect your name, email address, phone number, and payment details.
How We Use Your Information
We use your information to:
How We Protect Your Information
Your information is kept secure and is never sold, rented, or shared with third parties, except where required to process payments or comply with the law.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at: info@artofcommunicating.com.au
